01
The Challenge
Bookings came from walk-ins, phone calls and online travel sites and were recorded in a paper diary, which led to double bookings. Front desk staff could not see which rooms were clean and ready.
- Double bookings from many channels
- Room status updated by hand
- Slow check-in and check-out
- Billing and revenue reports compiled manually
02
The Solution
We built a front desk system with a reservation calendar, live room status and housekeeping tasks, plus a mobile booking app for guests. Check-in, extra charges and invoices are handled in one place, and managers follow occupancy and revenue on a dashboard.
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